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Life of a Deputy Store Manager

Case Study: Claire Brown, Hunts Cross Store

Life of a... Deputy Store Manager

Can you tell me a typical day within your role?

My days are so varied but if I was to give an idea this is what it would be. It starts by walking the shop floor first thing in the morning and listing any tasks that need doing, I then prioritise the list and distribute tasks to different colleagues; spending the majority of my day on the floor completing merchandising moves and co-ordinating the Management team in order to ensure all the different areas of the store run smoothly and this ensures our customers have the best possible shopping experience. Despite being a ‘very hands’ on position, I take time out throughout the course of the day to keep on top of any reports and other admin tasks that need to be done daily. This gives my role a good balance of office and floor work.

What is unique about B&M?

It is fantastic being able to make your own commercial decisions and not always working to plannograms which is unusual in large retail companies. Despite the environment being fast paced there is still the opportunity to have fun and deliver great customer service.

Can you share opportunities you have experienced at B&M Retail?

I have had some good opportunities to spend time in other stores helping them to develop their processes and standards. This has given me the chance to bring some good practices back to my own store meaning we all work as a team to help drive the business forward. It is also very satisfying being able to deliver a more personal shopping experience when customers need that extra bit of help finding items from our extensive product range or going that extra mile to assist customers.

Why did you choose to work at B&M?

I have managed smaller retailer units for a number of years and saw an amazing opportunity to progress my career to a larger, high turnover volume retailer which is expanding all the time despite the tough economic climate. This is turn offers even more chance for progression within the business and to develop my skill base further. It is a unique environment that offers customers value for money, a wide range of products and great store standards.

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