Customer Service

Have a question? Find answers to most questions you may have

FAQs

Where is my nearest store and what time is it open?

Please visit our Store Finder page, enter your postcode, and you will find the information you require.
What can I do if I’m unhappy with a product?

If you are not happy with a product you buy from B&M, simply return it in its original condition with proof of purchase within 30 days and we’ll give you a full refund or replacement. To qualify for a refund, products need to be complete with all components and original packaging.
My item is faulty, what should I do?

We are very sorry that your purchase has developed a fault. Please return it to the store with your proof of purchase and they will happily deal with this for you.

Find more answers to your questions in more FAQs

Alternatively, if you'd prefer to speak to us, we're here to help.

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0330 838 9000^*

Opening hours:
Monday - Friday 8:30am - 5pm
Saturday/Sunday Closed

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B&M Retail, The Vault, Dakota Drive,
Estuary Commerce Park, Speke
Liverpool. L24 8RJ

^* Low call rate only applies within the UK. The Rate will depend on your landline/mobile service provider. Please check with them if you would like to know what rate they are charging you.

Due to an unprecedented high number of calls and high demand for some items, we are unable to check stock availability. With deliveries daily, pop into your local B&M store to find what you need.

Customer Service

FAQs

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CALL US
0330 838 9000^*

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