Customer Service

Have a question? Find answers to most questions you may have

FAQs

• Can I order online?

  B&M do not operate an online ordering facility for groceries, furniture and houseware products.

  However we do offer an online ordering service for B&M Flowers and B&M Garden Buildings, more information regarding these products can be found at bmflowers.co.uk and bmgardenbuildings.co.uk

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• Do you offer a Home Delivery Service?

  For large furniture items or bulky gardening products, home delivery can be arranged. Please ask in store for more details and prices.

  If you are ordering B&M Flowers from bmflowers.co.uk or B&M Garden Buildings from bmgardenbuildings.co.uk , the delivery of these products will be arranged during the process of your online order. All deliveries will be completed by a third party.

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• Where is my nearest store and what time is it open?

  Please visit our Store Finder page, enter your postcode, and you will find the information you require.

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• What can I do if I’m unhappy with a product?

  If you are not happy with a product you buy from B&M, simply return it in its original condition with proof of purchase within 30 days and we’ll give you a full refund or replacement. To qualify for a refund, products need to be complete with all components and original packaging.

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• My item is faulty, what should I do?

  We are very sorry that your purchase has developed a fault. Please return it to the store with your proof of purchase and they will happily deal with this for you.

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Find more answers to your questions in more FAQs

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Alternatively, if you'd prefer to speak to us, we're here to help.

@ Email Us - CLICK HERE Please complete the online form

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