Zuru Pets Alive Pet Shop Surprise

Features:

• PETS ALIVE PET SHOP SURPRISE: All new cuddly and interactive pets to adopt and collect! There are 6 pets to collect including a Kitty, Puppy, Flamingo, Sloth, Llama & Unicorn!
• OVER 10 SURPRISES INSIDE: Not only are these pets interactive, they also come with over 10 surprises to celebrate the adoption of your new pet! Inside you get a DIY party hat, cupcake case and then fill it with Cotton Candy mixture and decorate it with accessories! There is even a baby pet pencil topper!
• ADOPT, CUDDLE & INTERACT: With the electronic interactive features, your child can experience the joy of a new pet – encouraging friendship, excitement, and the importance of celebrating others! With the speak and repeat function they can really bring their pet to life, and participate in adoption celebrations with their friends and siblings!
• ZURU PETS ALIVE: Pets Alive is ZURU’s range of adorable interactive pets who bring fun and laughter to life! From Booty Shakin’ llamas & Pugs, to Flossing Sloths, Dancing Flamingos and Surprise pets to Adopt, Cuddle, Interact & Collect – Pets Alive brings joy to the whole family!

Last updated: November 2024

1. How to return an Item purchased at B&M.

1.1. Customer Satisfaction is our top priority. If you are not happy with a purchase you make at one of our stores, simply return the product in its original condition with proof of purchase within 30 days and we’ll give you a full refund or replacement. 

1.2. Our Refund policy is in addition to and does not affect your statutory rights.

2. Entitlement to a refund

2.1. As not all our stores sell Home and Garden products, we request that any unwanted products are returned with proof of purchase to the original store which the product was purchased from. Wallpaper, paint, flooring & garden centre products - B&M Stores (bmstores.co.uk)

2.2. Customers are advised that refunds, exchanges, and credit notes will only be given where receipt of purchase is provided. To qualify for a refund or replacement, products need to be complete with all components and original packaging. 

2.3. B&M and Heron can only accept returns from the purchasing customer.

2.3.1. When returns will be accepted:

• In the case that a product is broken or damaged without knowing at point of purchase
• If the product is unusable and not fit for purpose
• If the product is not what was advertised or does not match the seller’s description

3. Conditions apply to some products:

3.1. Some products are subject to specific return conditions unless they are damaged or faulty at the time of purchase:

• Audio/DVD and Computer Games: Refunds and exchanges are not available for these items. However, if the product is faulty, you may return it with your receipt within 30 days for an exchange of the same title
• Perishable Goods (Food and Drink, including Pet Food/Drink): Due to factors beyond our control that can impact the quality of perishable items once the supply conditions are broken, these goods cannot be returned.
• Personal Grooming Products: For hygiene and safety reasons, we do not accept returns on cosmetics, underwear, or swimwear.
• Bedding: Mattresses, mattress toppers, duvets, and pillows can only be returned if they are unused, in their original packaging, and in a resaleable condition.
• Plants: Plant products cannot be returned unless they are proven to be faulty by the supplier.
• Electrical Goods: Customers have 12 months from the date of purchase to return any faulty electrical items, provided proof of purchase is available.
• Gift Cards: Returns are not accepted for gift cards.

4. Processing Returns

4.1. Once the product has been returned, approved refunds will be processed using the original method of payment.

5. Contact Information

5.1. For all return queries please visit the store where your product was purchased, the store team will be able to advise on your refund query.

5.2. Contact details of the B&M stores can be found at Find Your Nearest B&M Store - Store Locator (bmstores.co.uk).

5.3. Contact details of Heron Foods stores can be found at https://heronfoods.com/storelocator/

5.4. For further queries, please contact the B&M Customer services team, available at customerservices@bmstores.co.uk or contact on 0330 838 9000

5.5. For Heron queries, please contact the Heron customer services team, available at customerservices@heron.com, or contact on 0345 603 7300

6. Third Party Returns

6.1. This returns policy applies to purchases made directly from B&M Retail Ltd. If you purchased your item from a third-party retailer, please refer to their returns policy.