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Frequently Asked Questions

find answers to most questions you may have below:

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  • If you need to return a product, have lost your receipt and paid for your purchase by Credit or Debit Card, then a copy of your statement identifying the sale will qualify as proof of purchase.


  • If you have bought a flat pack or self-assembly product and you are unfortunate to find that there are missing parts, please contact the store that you purchased the product from. It will help the store if you can exactly identify what part is missing.


  • If you are not happy with a product you buy from B&M, simply return it in its original condition with proof of purchase within 30 days and we’ll give you a full refund or replacement. To qualify for a refund, products need to be complete with all components and original packaging.


  • We are very sorry that your purchase has developed a fault. Please return it to the store with your proof of purchase and they will happily deal with this for you.


  • Please visit our Store Finder page, enter your postcode, and you will find the information you require.


  • B&M do not operate an online ordering facility, our Website is for browsing only.


  • For large furniture items or bulky gardening products, home delivery can be arranged. Please ask in store for details.


  • We accept all type of cards with the exception of American Express.


  • We’re sorry, but we no longer accept cheques.


  • Yes, we do not accept returns on large items of furniture or large household appliances, unless they are faulty.

    Also, Tobacco and Lottery Purchases, Music videos, DVDs & Computer Games are non-refundable.


  • We guarantee our electrical products for 12 months. If you are unfortunate to purchase a faulty product, please return it together with your receipt to the store for a refund or replacement.


  • As not all of our stores sell Wallpaper or Paint products, we request that you return any unwanted products together with your receipt to the store that you purchased them from.


  • Refunds or exchanges cannot be given against Audio/DVDs or Computer Games. Should one of these purchases prove to be faulty, it can be returned with your receipt within 30 days and we will exchange it for one of the same title.


  • No refunds or exchanges are possible with regard to purchases of Tobacco Products or National Lottery sales.


  • Refunds made on a Debit or Credit Card may take up to 7 days. Please note that B&M have no control over this as it is handled by standard banking systems. Direct contact with your card provider may also enable you to check the status of your refund.


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