Big Brands Big Savings

Store
Finder
Click >

Frequently Asked Questions

find answers to most questions you may have below:

Products Related

  • Pop down to your local B & M to buy our latest offers and view the new ranges that are arriving daily. Due to high demand for our products, we are unable to check product availability in specific stores. To find your nearest B&M store , visit www.bmstores.co.uk/stores


  • If you need to return a product, have lost your receipt and paid for your purchase by Credit or Debit Card, then a copy of your statement identifying the sale will qualify as proof of purchase.


  • If you have bought a flat pack or self-assembly product and you are unfortunate to find that there are missing parts, please contact the store that you purchased the product from. It will help the store if you can exactly identify what part is missing.


  • If you are not happy with a product you buy from B&M, simply return it in its original condition with proof of purchase within 30 days and we’ll give you a full refund or replacement. To qualify for a refund, products need to be complete with all components and original packaging.


  • We are very sorry that your purchase has developed a fault. Please return it to the store with your proof of purchase and they will happily deal with this for you.


  • Please visit our Store Finder page, enter your postcode, and you will find the information you require.


  • B&M do not operate an online ordering facility, our Website is for browsing only.


  • For large furniture items or bulky gardening products, home delivery can be arranged. Please ask in store for details.


  • We accept all type of cards with the exception of American Express.


  • We’re sorry, but we no longer accept cheques.


  • Yes, we do not accept returns on large items of furniture or large household appliances, unless they are faulty.

    Also, Tobacco and Lottery Purchases, Music videos, DVDs & Computer Games are non-refundable.


  • We guarantee our electrical products for 12 months. If you are unfortunate to purchase a faulty product, please return it together with your receipt to the store for a refund or replacement.


  • As not all of our stores sell Wallpaper or Paint products, we request that you return any unwanted products together with your receipt to the store that you purchased them from.


  • Refunds or exchanges cannot be given against Audio/DVDs or Computer Games. Should one of these purchases prove to be faulty, it can be returned with your receipt within 30 days and we will exchange it for one of the same title.


  • No refunds or exchanges are possible with regard to purchases of Tobacco Products or National Lottery sales.


  • Refunds made on a Debit or Credit Card may take up to 7 days. Please note that B&M have no control over this as it is handled by standard banking systems. Direct contact with your card provider may also enable you to check the status of your refund.


Careers Related

Charities Related

  • The Community Fund supports charities and projects within the communities our stores serve. We look for local causes which will make a real difference to our customers, our environment and to the communities in which our stores are based. In many cases, our colleagues are engaged in helping us choose the right charities and projects so we can have real grassroots impact.


  • So far, we have donated to a significant number of charities and projects across the UK – these include hospices, lifesaving services such as the Air Ambulances and even homeless causes.

    Our donations have helped the likes of Glasgow’s Children’s Hospital Charity purchase a critical lifesaving tools for young patients in life and death situations due to brain tumours or hydrocephalus. It’s also helped fund projects for Mustard Tree to help them continue to tackle homelessness in Manchester, and Pride of the Isle create special memories for terminally ill people and their families across South Yorkshire. You can read more about charities we’ve helped here. We have also funded National Campaigns such as Mission Christmas and the Great Get Together, causes that are close to our heart.


  • We are so sorry but we do not accept unsolicited grant applications for the Community Fund otherwise we would be overwhelmed with requests. We work with our colleagues in the community to identify the right causes.


  • We also ensure that whenever we open a new store, the first thing we do is get our new team of colleagues to pick a local charity they think will benefit from a donation from us. We then invite the chosen charity along as our VIP for the day, get them to do us the honour of officially opening our new store and make a donation to their cause. This has allowed us to help charities such as The Little Wrens in Bodmin, RNLI in Llandudno and the James Nicholas Foundation in Prescot.


  • We allow a limited number of bag packs for charities or good causes at key times of the year in some of our stores. Contact your local store to check if they can accommodate bag packing, if they can they will review your request and let you know their availability. Please have to hand your charity registration number or proof of your cause to show the Store Manager.


  • Whilst we love to support charities and good causes, unfortunately our stores cannot accommodate charity collections, sign up campaigns or leafleting in or outside the building.


  • Donations
    We are currently supporting charities through our community fund and store openings, and whilst we would love to support everyone, it is not feasible to grant every request. Therefore, we are unable to donate money or raffle prizes to charities, schools or individuals.

    Sponsorships
    As you’ll see from our charity news pages we love to donate money to local charities and causes that our colleagues are passionate about supporting. Therefore, we do not sponsor individuals or groups.


Media Related

For media/press enquiries please email press@bmstores.co.uk

Need more help? Click Here and select your Type of Enquiry.

Your browser is out of date. It has known security flaws and may not display all features of this and other websites. Learn how to update your browser.