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Terms and Conditions


WEBSITE TERMS AND CONDITIONS

Last updated: 26 April 2022.

When you access, browse, use and/or make a purchase from this website www.bmstores.co.uk (as may be updated or replaced from time to time) (Website) you are agreeing to the following terms and conditions (Terms).

If you access, browse, use and/or make a purchase from any of our other websites (such as www.bmflowers.co.uk or www.bmgardenbuildings.co.uk), the terms and conditions displayed on those other B&M websites shall apply.

Only certain product categories and/or ranges are available to purchase on this Website. As such, some products which are available to purchase in our stores may not be available to purchase through this Website. Those products which are available to purchase online through this Website display an ‘Add to Basket’ and delivery van icon next to the relevant product.

Please read these Terms carefully before you access, browse, use and/or buy anything on this Website in order to check that there is nothing in these Terms which you are not willing to agree to.If you do not agree with any part of these Terms, please do not access, browse, use and/or buy anything on this Website.

Your attention is particularly drawn to clause 16 (Our responsibility to you) of these Terms, which sets out important limits and exclusions of our liability to you.

1. INFORMATION ABOUT US AND HOW TO CONTACT US

1.1 We are B&M Retail Limited (trading as B&M Stores) a company registered in England under company number 01357507. Our registered office is at The Vault, Dakota Drive, Estuary Commerce Park, Speke, Liverpool, Merseyside L24 8RJ. Our VAT number is 673 583601.

1.2 These Terms set out, amongst other things, how you are expected to use this Website, your legal rights and responsibilities when you make a purchase from this Website; our legal rights and responsibilities; and certain key information required by law.

1.3 If you have any questions about these Terms, or any products you have ordered through this Website, please contact our Customer Care team using the following details:

(a) calling us on 0330 838 9000;

(b) sending an email to us at Customerservices@bmstores.co.uk;

(c) writing to us at our registered office address set out in clause 1.1 above; or

(d) filling out and submitting the online form on the ‘Contact us’ page of this Website.

1.4 Alternatively, please refer to our ‘Frequently Asked Questions’ page, where you can find some useful information and may find the answer to your particular question. Nothing contained within the ‘Frequently Asked Questions’ page shall affect your legal rights.

1.5 All calls to our Customer Care team will be charged at the local rate (BT users only, other network charges may vary), and both inbound and outbound calls may be recorded for quality monitoring and training purposes.

2. THESE TERMS

2.1 Any reference to ‘B&M’, ‘we’, ‘us’ or ‘our’ in these Terms is to B&M Retail Limited (trading as B&M Stores), and any reference to ‘you’ or ‘your’ is to the person accessing, browsing, using and/or placing an order to buy products through this Website (as applicable).

2.2 We may make changes to these Terms from time to time but any changes will not apply to any orders that we have accepted prior to the change being made.

2.3 These Terms govern our relationship with you. Any changes to these Terms which are intended to apply to existing contracts must be in writing and signed by both us and you. In this way, we can avoid any problems surrounding what we and you are expected to do.

2.4 Please print out or save a copy of these Terms and any emails from us for your records, as we will not save or file a copy for you. These Terms are only available in English.

2.5 There may be legal notices and policies on other areas of this Website which relate to your use of this Website (for example, our Privacy Policy and Cookie Policy), all of which will, together with these Terms, govern your use of this Website.

2.6 NOTHING IN THESE TERMS IS INTENDED TO AFFECT OR OTHERWISE RESTRICT YOUR LEGAL RIGHTS UNDER CONSUMER LAWS. YOU MAY ALSO HAVE OTHER RIGHTS IN LAW AVAILABLE TO YOU SHOULD WE FAIL TO CONFORM WITH THESE TERMS.

3. USE OF THIS WEBSITE BY YOU

3.1 The content of each of the pages of this Website is for your general information and use only. It is subject to change without notice.

3.2 This Website uses cookies to monitor browsing preferences. If you do allow cookies to be used, please refer to our Cookie Policy for more information on what cookies we use.

3.3 Except as set out in these Terms, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3.4 Your use of this Website shall be for your own personal non-commercial use only as set out in clause 1.6 above. Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

3.5 All intellectual property rights in this Website and the materials contained within it is owned by or licensed to B&M. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of all or any part of the webpages of this Website, whether by copying, transmitting, streaming, creating links, or otherwise distributing or communicating it in any media whatsoever, is prohibited except with our prior written consent and subject to such conditions as we may from time to time stipulate.

3.6 Any trademarks reproduced on this Website which are not the property of, or licensed to, B&M are acknowledged on this Website.

3.7 Use of this Website does not confer any intellectual property rights to you in relation to this Website, its contents or the material on it. Unauthorised use or copying of materials from this Website may give rise to a claim for damages and/or be a criminal offence.

3.8 From time to time this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) (except for those other B&M websites referred to in these Terms). We have no responsibility for the content of the linked website(s).

4. SUBMITTING AN ORDER WITH US THROUGH THIS WEBSITE

4.1 To submit an order with us, you should follow the onscreen prompts on this Website. Once you’ve added the product(s) you’d like to your online shopping cart and clicked the ‘Checkout Securely’ button, you will go through the online checkout process where you will need to provide to us some compulsory personal information (such as your name, delivery and billing address(es), your phone number and email address). There is the option to ‘Remember me’ and save these details for the next time that you visit this Website.

4.2 Please refer to our Privacy Policy and Cookie Policy for more information on what personal information we collect and how that personal information will be handled, used and stored by us.

4.3 Please check your order carefully and correct any errors before you submit it to us. By submitting an order to us in accordance with clause 4.1, you confirm that all information (including contact details) provided by you to us during the online checkout process is true, accurate, complete and current in all respects.

4.4 If we are suspicious of any fraudulent activity regarding information (including contact details and payment details) provided by you during the online checkout process, we may reject your order and refuse you access to this Website.

4.5 By submitting an order, you are confirming to us that:

(a) you are a consumer and are not purchasing our products for any commercial, business, non-domestic or resale purpose;

(b) you are at least 18 years of age; and

(c) you are resident on mainland England, Scotland, Wales or Northern Ireland.

4.6 We may, should we decide to do so, introduce additional functionality to this Website which allows our customers to create and register for an online user account. In circumstances where we add such online account functionality to this Website, we will use reasonable endeavours to communicate this to customers via this Website or such other method as we deem appropriate, acting reasonably. Additional terms and conditions may apply to register for and access a B&M online user account and such terms and conditions will be notified to you at the relevant time.

5. ACCEPTANCE OF YOUR ORDER

5.1 After you submit your order (i.e. by clicking the “Pay Now” button at the end of the online checkout process), we will send to you an order acknowledgment email to let you know that we have received your order. Please note, this does not mean that your order has been accepted by us. Your order is simply an offer to buy products from us in accordance with these Terms.

5.2 Acceptance of your order by us takes place when we dispatch your order to you, at which point a legally binding contract is formed between you and us on these Terms. At any point up until then, we may decline to supply the products to you for any reason, including legal and regulatory reasons or where we cannot authorise your payment.

5.3 We will send to you a dispatch confirmation email to let you know once your order has been dispatched.

5.4 If we do not accept your order, for example because we have been unable to pre-authorise the payment, the products are unavailable, you are under 18 or live outside of the UK, or there has been a mistake or error regarding the pricing or description of the products, we will endeavour to email you using the details you provided when you placed your order. In the event that we have taken payment prior to non-acceptance of your order then we will refund you the amount which you have paid. Any such refund can take up to 5 days for the bank to transfer the funds to you.

5.5 If you are placing an order for a product that by law is age-restricted, then by clicking the “Pay Now” button at the end of the online checkout process:

(a) you are also confirming to us that you are of at least the legal age required to purchase the product; and

(b) you further acknowledge and consent to us taking proportionate steps to verify your age. We reserve the right not to supply any age-restricted product where we reasonably believe that you are below the relevant minimum age. See clause 11.7 below for further information relating to our “Challenge 25” policy.

5.6 We do not file details of your order(s) (or the terms and conditions which apply to such order(s)) for you to subsequently access direct on this Website. Please therefore print out or save a copy of these Terms in accordance with clause 2.4. If you wish to obtain specific details of your previous order(s), please contact us using the contact details set out in clause 1.3.

6. AVAILABILITY

6.1 All orders are subject to availability. We cannot guarantee that any product will be available at any given time.

6.2 If any of our products are shown on this Website to be out of stock, you can ask us to send to you an email alert to notify you when such products are back in stock and available for purchase by requesting this through the ‘Email when in stock’ function on the relevant product page of this Website. Email when in stock does not reserve stock, it only notifies when stock becomes available.

6.3 Without affecting clause 6.4, if, for any reason beyond our reasonable control, we are unable to supply a particular product to you, we will not be liable to you.

6.4 In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.

6.5 To ensure availability of all our products, you may be limited to a maximum number of the same product per order and/or per customer should we deem it appropriate. This may be the case where, for example, in our opinion the quantity of products ordered may jeopardise availability for our other customers (such as where there is a special offer), or if this may create a potential health and safety issue during delivery.

7. CANCELLATION OF YOUR ORDER BEFORE DISPATCH

7.1 If you would like to cancel your order after you have submitted it, please call our Customer Care team on the telephone number set out in clause 1.3. Please note, once you have submitted your order, it is not possible to make any changes to that order but you may cancel your order in accordance with clause 7.2 and place a new order with us.

7.2 You can cancel any of your current orders at any time before your order is dispatched, as notified by us to you in the communications that we send to you. However, where we have taken steps to get your order ready for dispatch (as determined by us, acting reasonably), it is not possible to cancel that order and we will attempt to contact you to notify you of this using the contact details you provided when you placed your order with us. Please see clauses 12, 13 and 14 of these Terms for further information about cancelling your order after we have dispatched your order or have taken steps to dispatch your order.

8. PRODUCT DESCRIPTIONS

8.1 Descriptions of our products (which, where applicable, includes product specific terms and conditions such as any warranties, after-sales service and guarantees) are set out on this Website.

8.2 We have taken reasonable and proportionate precautions to try to ensure that prices quoted on this Website are correct and that all products have been fairly and accurately described. However, when ordering products through this Website, please note that:

(a) orders will only be accepted if there are no material errors in the description of the products or their prices as advertised on this Website;

(b) pictures and images of the products on this Website are for illustration purposes only and may vary from that shown on this Website;

(c) packaging may vary from that shown on this Website;

(d) the weights, dimensions and capacities shown on this Website are approximate only;

(e) whilst we try to display the colours of our products accurately on this Website, the actual colours you see will depend on what device you are using and your settings and we cannot guarantee that your device’s display of any colour will accurately reflect the colour of the product on delivery; and

(f) all products are subject to availability as set out in clause 6.

9. PRICES

9.1 Prices for our products are set out on this Website.

9.2 All prices are in pounds sterling (£)(GBP) and include VAT (where applicable) at the prevailing rate but exclude delivery charges, unless expressly stated otherwise (please refer to our ‘Delivery’ page for more information about delivery options and costs). Please note, if the rate of VAT changes between your order date and the date we supply the product to you, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

9.3 Prices for our products and delivery charges may change at any time. Except as set out in clause 9.4 below, such changes will not affect existing orders.

9.4 If there has been an error on this Website regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email./p>

10. PAYMENT

10.1 We accept the following payment methods: Visa Debit, Visa Credit and Mastercard. Please note, B&M gift cards cannot be used to pay for products purchased online through this Website. We do not accept cash.

10.2 All credit card and debit card payments need to be authorised by the relevant card issuer. We will pre-authorise your payment card for the amount of your order but will not take payment immediately (see clause 10.3 below for more information regarding the timing of payment).

10.3 We will take full payment from your card on the earlier of:

(a) dispatch of your order; and

(b) the expiry of 6 days from us sending to you an order acknowledgment email in accordance with clause 5.1 (which represents the period during which the relevant card issuer provides their authorisation).

11. DELIVERY

11.1 We (or our designated delivery partners) will deliver your order to the address specified by you when you placed your order.

11.2 Please note that we do not deliver products outside of the United Kingdom. There are also some locations within the United Kingdom where we are unable to deliver products. In addition, we and/or our designated delivery partners have in force certain guidelines, protocols and limitations which we and/or our designated delivery partners follow and abide by in connection with order deliveries. For full details of those locations to which we are unable to deliver our products and for details of delivery guidelines, protocols and limitations which may affect how your order is delivered, please refer to our ‘Delivery’ page [insert link to delivery page].

11.3 Delivery charges and estimated timescales vary depending on the type, size and weight of products ordered and are specified on our ‘Delivery’ page. The applicable delivery option available to you will be confirmed to you during the online checkout process when you place your order.

11.4 If no fixed date or timescale has been agreed upon, our deliveries are performed within a maximum period of 30 days from the day after the contract was made in accordance with clause 5.2. Any delivery dates stated during the order process, or in your order acknowledgment or dispatch confirmation emails, are estimates, unless we have agreed a specific delivery date with you.

11.5 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If we experience any delay in dispatching your order from our warehouse, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur for any delay or failure to deliver the products because of circumstances beyond our reasonable control (for example, material shortages, import delays, higher than anticipated demand, severe weather, accidents, unpredictable traffic delays).

11.6 If delivery cannot be made to you due to you not being present at the delivery address, we will try to contact you by telephone. If we cannot do so, we will leave notification of attempted delivery and you will need to contact our Customer Care team using the details set out in clause 1.3 to re-arrange delivery.In these circumstances, if we have to return to deliver the products, an additional charge, which is a reasonable and proportionate sum (as notified by us to you), may apply and shall be payable by you.

11.7 We follow a “Challenge 25” policy when delivering age-restricted items, so if the person receiving the products appears to be under 25 years of age, proof of age will be requested (such as a driving licence or passport). If appropriate proof of age is not available and there is no one of that age at the address when delivery is being made, the relevant age-restricted items will be retained by us. In these circumstances, if we have to return to deliver the products, an additional charge may apply as notified by us to you.

11.8 Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you and the products are classed as having been ‘delivered’. This means that you are responsible for the products and we are not liable to you if the products are stolen, lost or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the products passes to you once you have paid for them in full and in cleared funds.

12. OUR GOODWILL REFUND POLICY

12.1 In addition to and separate from your legal rights under consumer laws in the United Kingdom (which are more particularly described in clauses 13 and 14), we have a goodwill refund policy as more particularly described in this clause 12. Under our goodwill refund policy, within 30 days after you have received your product(s) from us, if you are not entirely satisfied with them you can return them to us and receive a refund even though you may no longer have a right under law to do so. We do not offer exchanges. Please refer to our ‘Returns & Cancellations’ page for more details. Our ‘Returns & Cancellations’ page does not affect any of your legal rights.

12.2 Please note that our goodwill refund policy is discretionary. Some of our products are excluded from this goodwill refund policy. Where an item is excluded, this will be clearly displayed on this Website and excluded items are also listed on our ‘Returns & Cancellations’ page.

12.3 If you wish to return product(s) in accordance with our goodwill refund policy, you must return them to us at your cost (unless otherwise expressly notified by us to you). For information on how to return your products to us, please refer to our ‘Returns & Cancellations’ page. Returns will not be accepted in-store. We will not be responsible for any loss or damage to the product(s) in transit and, for this reason, we recommend that you use a recorded delivery service and obtain proof of return. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

12.4 Products must be returned to us in a new, unused and original condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature and characteristics of the products. You are responsible for the products while they are in your possession.

12.5 We will refund the value of the returned product(s) (excluding delivery costs, which are non-refundable (save that nothing in this clause shall in any way affect your rights under clause 13.6)), without undue delay, by using the same payment method which you used when you bought them from us, except where you do not have adequate proof of purchase. Where adequate proof of purchase is not provided by you, we may instead choose to refund the value of the returned items by providing you with a B&M stores gift card or vouchers for the equivalent value of the returned items.

13. YOUR RIGHT TO CANCEL

13.1 Under consumer laws in the United Kingdom, you have 14 days from the date of delivery of the product(s) to change your mind and cancel your order. This right to change your mind does not apply to products that are made to measure or are made to your specification, that have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them, that are sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This does not affect your legal rights if products are faulty or not as described (see clause 14 below).

13.2 To cancel your order, please get in touch with us using the contact details set out in clause 1.3. You can use the cancellation form set out in the Appendix at the end of these Terms but it is not obligatory to do so. You must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.

13.3 If you have already received your order, you must return the product(s) to us at your cost (unless otherwise expressly notified by us to you) within 14 days of telling us that you want to cancel your order. The deadline is met if you send the product(s) back to us before such 14-day period has expired. We strongly recommend that you get proof of return. We may withhold the refund until we have received the product(s) back from you or until you have provided us with evidence that you have sent the product(s) back (whichever is earlier).

13.4 Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature and characteristics of the products. You are responsible for the products while they are in your possession.

13.5 Unless your products are faulty or misdescribed or unless otherwise expressly notified by us to you, you are responsible for the cost of returning the products to us. For information on how to return your products to us, please refer to our ‘Returns & Cancellations’ page. Returns will not be accepted in any B&M store. We will not be responsible for any loss or damage to the product(s) in transit and, for this reason, we recommend that you use a recorded delivery service and obtain proof of return. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

13.6 If you decide to cancel, we will provide you with a full refund for the product(s) (including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us where we will refund the basic standard delivery cost only)) as soon as possible. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back to us. Where we agree with you that one of our designated delivery partners will collect the unwanted products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel.

13.7 We will issue your refund to the same payment method you used to pay for the original transaction.

14. DAMAGED OR INCORRECTLY SUPPLIED PRODUCTS

14.1 Please examine the products as soon as reasonably possible after delivery and notify us (using the contact details set out in clause 1.3) of any faulty, damaged or incorrectly supplied items as soon as reasonably possible and in any event within 7 days following delivery. Nothing in this clause 14.1 shall affect your legal rights. To help us deal more efficiently with any query regarding faulty or damaged products, we may ask that you send to us an image of the faulty or damaged product.

14.2 Under consumer laws in the United Kingdom, the products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0800 144 8848 (or such other telephone number as may be displayed on the Citizens Advice website from time to time).

14.3 If you wish to exercise your legal rights to reject products you must make the rejected products available for collection by us (or one of our designated delivery partners). We (or one of our designated delivery partners) will contact you in advance to arrange a mutually agreed collection slot. We will pay the costs of collection.

15. EVENTS BEYOND OUR CONTROL

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

16. OUR RESPONSIBILITY TO YOU

16.1 If we breach these Terms or are negligent, we are responsible to you for foreseeable loss and damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss and damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

16.2 We are not responsible to you for any loss and damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage, or any losses to non-consumers.

16.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

16.4 You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

16.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the products.

17. YOUR INFORMATION

Any personal information that you provide to us will be handled in accordance with our Privacy Policy and Cookie Policy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

18. SUBMISSIONS TO THIS WEBSITE

18.1 Where reference is made in these Terms to a ‘Submission’, it includes all messages, comments, feedback posts, blogs, and other commentary or content including suggestions, proposals, ideas, concepts, images, artwork, designs and any other submissions made to us on or through this Website, other than personal data which shall be subject to our Privacy Policy.

18.2 A user of this Website who makes any Submissions to this Website is deemed to have agreed to these Terms.

18.3 By making a Submission to us on or through this Website you hereby grant to B&M an unconditional, irrevocable, royalty free, perpetual, worldwide, non-exclusive licence of all intellectual property rights to and in the Submission, and for B&M to use, publish, copy, transmit, stream and/or distribute all and/or any part of that Submission in any form on any media, platform or means of communication or broadcast to the public, and the right for B&M to sub-licence any third parties to do any of the same terms as this licence.

18.4 Each time you make a Submission to this Website, you agree and represent to B&M that you are the creator and owner of the content in the Submission or that you are authorised by the owner of any part of the Submission to submit and upload it on to this Website.

18.5 You must comply with the content rules set out below at clause 18.6 in relation to all Submissions made to this Website.

18.6 All content in Submissions shall not:

(a) infringe any trademark, copyright or other intellectual property rights, rights to privacy or any other proprietary or legal right of any third party or individual;

(b) include any obscenity, blasphemy, racism, discriminatory, sexist or sexually explicit content or comments;

(c) include content or comments which are threatening, abusive, degrading, intimidating, victimising or which may harass other individuals or groups of individuals whether in relation to their religion, race, colour, creed, ethnicity, age, gender, sexual orientation, disability or otherwise;

(d) include comments about other users or bloggers;

(e) include content which would constitute a criminal offence, give rise to any civil liability or be misleading or which impersonates anyone else;

(f) include content for advertising the products or services of any third party or for any other commercial purposes of or relating to third parties.

18.7 Where a user is under 16 years of age they confirm that they have the permission of their parent or legal guardian to make the Submission.

18.8 If you use a B&M mobile application (“B&M App”) to make a Submission to this Website, the terms set out in this clause 18 shall apply to any such Submission made via the B&M App.

18.9 B&M reserves the right to remove, amend, crop, edit or not to publish any Submissions at any time in its sole discretion.

18.10 When a Submission is made to this Website it will be deemed to be non-confidential and B&M shall also have the right to disclose your identity to any person who asserts any claim or right in all or any part of the content of the Submission or that it breaches their intellectual property, privacy, moral or other rights.

18.11 B&M does not warrant or represent the truth or accuracy of the content of any Submissions to any third party and it is not liable to any third party in relation to Submissions made to this Website.

19. NO THIRD PARTY RIGHTS

No one other than us or you has any right to enforce any of these Terms.

20. TRANSFER OF RIGHTS

20.1 You may not assign, transfer or sub-contract any of your rights or obligations under these Terms or any related order for products to any third party unless agreed upon in writing by B&M.

20.2 B&M reserves the right to transfer, assign, novate or sub-contract (including third party delivery partners/couriers who we appoint to help deliver our products to you) the benefit of the whole or part of any of its rights or obligations under these Terms or any related contract to any third party.

21. WAIVER

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

22. SEVERANCE

If any part of these Terms shall be found by a Court to be unlawful, void or unenforceable for any reason, then that provision shall be capable of being severed and separated from these Terms and shall not affect the validity and enforceability of any of the other provisions of these Terms which shall all remain in force.

23. ENTIRE AGREEMENT

This contract and any documents or other sources referred to in it reflect the whole agreement between you and B&M.

24. COMPLAINTS

24.1 If you are unhappy with us or the products you ordered, please contact us using the contact details set out in clause 1.3.

24.2 If your complaint cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (abbreviated as “ADR”). ADR is a process for resolving disputes between you and us that does not involve going to court.

24.3 If you do not wish to use ADR you can still bring court proceedings.

25. GOVERNING LAW AND JURISDICTION

25.1 The laws of England apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

25.2 Any disputes will be subject to the non-exclusive jurisdiction of the English courts. This means that you can choose whether to bring a claim in the courts of England or in the courts of another part of the UK in which you live.English is the only language offered for the conclusion of the contract.

If you wish to bring a claim against us before a court in your resident country, please use the following service address: Legal Department, The Vault, Dakota Drive, Estuary Commerce Park, Speke, Liverpool, Merseyside L24 8RJ.

 

Please read these terms and conditions very carefully as they affect your rights and liabilities under the law and set out the terms under which B&M Stores makes the products available to you.

APPENDIX - 14 Day Cancellation Form

Model Cancellation Form

Complete and return this form only if you wish to withdraw from the contractin accordance with clause 13 of the Terms. Please return this form by:

Posting the completed version to: B&M Retail Limited, The Vault, Dakota Drive, Estuary Commerce Park, Speke, Liverpool, Merseyside L24 8RJ.

 

Or emailing a scanned copy to: Customerservices@bmstores.co.uk

I, the below named, hereby give notice that I cancel my contract of sale of the following products:

* [INSERT FULL PRODUCT DESCRIPTION]

* [INSERT FULL PRODUCT DESCRIPTION]

* [INSERT FULL PRODUCT DESCRIPTION]

* [INSERT FULL PRODUCT DESCRIPTION]

 

Ordered on:

Received on:

Order Number:

Name of consumer:

Address of consumer:

 

Signature of consumer:

Date:

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