Mama Surprise Families Little Live Pets - Assorted

Features:

• Place Mama inside the house, close the door, and open it - which baby will you find? Repeat this process to see how many babies you find! Each baby is so adorable and playful - each with their own individual poses and expressions!
• Mama's House transforms from a cute little house to a fun-filled playset by folding out the back walls. Discover themed features inside the playset for the puppies to play with! There's room for all the puppies and mama to enjoy including an additional toy accessory!
• Each puppy comes in a cute little pose to showcase their personality. Will you find a fuzzy pup? Or will you discover a mucky pup that needs a little wash? Each set also includes a family card that displays all the members of each puppy family, making playtime even more special - which puppies will you need to find in the Adoption Pack?
• 80+ to collect! There are 80+ mums and pups to collect across season 1. There are 7 unique houses and families to discover in the Mama's House pack including Beagles, Frenchies, Huskies, Poodles, Spaniels, and Maltese families. Will you discover the Limited Edition Golden Retriever Family?
• Start your family with Mama's House, build and grow your family with the Adoption Pack, then play and display with the Baby Care Clinic. There's so much fun you can have with Mama Surprise Families!

Last updated: November 2024

1. How to return an Item purchased at B&M.

1.1. Customer Satisfaction is our top priority. If you are not happy with a purchase you make at one of our stores, simply return the product in its original condition with proof of purchase within 30 days and we’ll give you a full refund or replacement. 

1.2. Our Refund policy is in addition to and does not affect your statutory rights.

2. Entitlement to a refund

2.1. As not all our stores sell Home and Garden products, we request that any unwanted products are returned with proof of purchase to the original store which the product was purchased from. Wallpaper, paint, flooring & garden centre products - B&M Stores (bmstores.co.uk)

2.2. Customers are advised that refunds, exchanges, and credit notes will only be given where receipt of purchase is provided. To qualify for a refund or replacement, products need to be complete with all components and original packaging. 

2.3. B&M and Heron can only accept returns from the purchasing customer.

2.3.1. When returns will be accepted:

• In the case that a product is broken or damaged without knowing at point of purchase
• If the product is unusable and not fit for purpose
• If the product is not what was advertised or does not match the seller’s description

3. Conditions apply to some products:

3.1. Some products are subject to specific return conditions unless they are damaged or faulty at the time of purchase:

• Audio/DVD and Computer Games: Refunds and exchanges are not available for these items. However, if the product is faulty, you may return it with your receipt within 30 days for an exchange of the same title
• Perishable Goods (Food and Drink, including Pet Food/Drink): Due to factors beyond our control that can impact the quality of perishable items once the supply conditions are broken, these goods cannot be returned.
• Personal Grooming Products: For hygiene and safety reasons, we do not accept returns on cosmetics, underwear, or swimwear.
• Bedding: Mattresses, mattress toppers, duvets, and pillows can only be returned if they are unused, in their original packaging, and in a resaleable condition.
• Plants: Plant products cannot be returned unless they are proven to be faulty by the supplier.
• Electrical Goods: Customers have 12 months from the date of purchase to return any faulty electrical items, provided proof of purchase is available.
• Gift Cards: Returns are not accepted for gift cards.

4. Processing Returns

4.1. Once the product has been returned, approved refunds will be processed using the original method of payment.

5. Contact Information

5.1. For all return queries please visit the store where your product was purchased, the store team will be able to advise on your refund query.

5.2. Contact details of the B&M stores can be found at Find Your Nearest B&M Store - Store Locator (bmstores.co.uk).

5.3. Contact details of Heron Foods stores can be found at https://heronfoods.com/storelocator/

5.4. For further queries, please contact the B&M Customer services team, available at customerservices@bmstores.co.uk or contact on 0330 838 9000

5.5. For Heron queries, please contact the Heron customer services team, available at customerservices@heron.com, or contact on 0345 603 7300

6. Third Party Returns

6.1. This returns policy applies to purchases made directly from B&M Retail Ltd. If you purchased your item from a third-party retailer, please refer to their returns policy.