IN STORE RETURNS
Total Satisfaction Guaranteed
If you are not happy with a purchase you make at our stores, simply return it in its original condition, with proof of purchase, within 30 days and we’ll give you a full refund or replacement.*
Customers are advised that refunds and credit notes will only be given where proof of purchase (receipt, credit card statement, etc) is provided. To qualify for a refund or replacement, products need to be complete with all components and original packaging.
Conditions apply to some products:
Refunds and exchanges cannot be given against Audio/DVD and Computer Games. Should one of these products prove to be faulty it can be returned with your receipt within 30 days and we will exchange it for one of the same title.
Unwanted Food or Drink Products - Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Therefore perishable goods such as food and drink cannot be returned.
For reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned.
Mattresses, mattress toppers, duvets and pillows can only be returned if they are unused, in the original packaging and in a resaleable condition
ONLINE RETURNS & CANCELLATIONS
Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to us within 30 days of receiving it.
If your item has arrived damaged, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.
When posting your items back to us, it’s important that you first authorise your return by raising your return online or contacting our Customer Care team. Once authorised, you can use the returns label provided once the return is raised.
Can't find your returns label? Don’t worry, just clearly mark your parcel with your returns number, full name and return it using a tracked delivery method to the below address:
Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit.
Can't return your goods via the above methods? Get in touch with our Customer Care team and one of our agents will be able to explain your options. Please keep the item safe and protected as it's your responsibility until it has been returned.
Missing or damaged items
We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.
If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please contact our Customer Care team, quoting your order number, and we’ll investigate this for you.
Unfortunately, we can’t refund items that have been damaged after delivery due to misuse, wear and tear, or accidents.
Change of mind
Changed your mind about an item? You’ll need to return it in its original, unused condition and within 30 days of receipt.
You can cancel your order or items in your order before we dispatch them by accessing your account or contacting our Customer Care team.
Unfortunately, we’re unable to exchange any orders placed online. You’ll need to return your item in its original, unused condition using one of the return methods above and place a new order for the item you’d like.
Once your returned items have been received, your refund will be processed within 10 working days. Your refund will be processed via the same method of payment that you used to pay for your order.
If you have previously placed an order through https://www.bmgardenbuildings.co.uk/ please refer to our B&M Gardens & Buildings returns & cancellation policy